Online Order Delivery

Delivery within 2 working days to most New Zealand destinations for orders with payment received before midday (NZST) on weekdays, excluding public holidays. Rural deliveries can take up to 2 working days longer. Please note, all delivery times are approximate.

Delivery charges

Free to all destinations in New Zealand. For International delivery details and rates please see below.

International Delivery

 

Zone A:
Australia

Zone B:
South Pacific

Zone C:
East Asia &
North America

Zone D:
Europe

Zone E:
Rest Of World

Delay

3- 12 days

10 - 15 days

10 - 15 days

10 - 15 days

10 - 15 days

 

Estimated Cost

 

NZD$14.95

 

NZD$30

 

NZD$40

 

NZD$45

 

NZD$50

 

Any order over $250 Insurance fee applicable.

Zone A:

Australia

Zone B:

Cook Islands, Fiji, Malaysia, Nuie, Rarotonga, Solomon Islands, Tonga, Vanuatu, Western Samoa

Zone C:

Cambodia, Canada, China, Guam, Hong Kong, Indonesia, Japan, Korea, Papua New Guinea, Phillipines, Singapore, South Korea, Tahiti, Thailand, United States of America

Zone D:

England, Germany, Greece, Ireland, Scotland, Spain, Sweden, Switzerland, Wales

International Customers Please Note:

Any applicable taxes or duty charges are to be paid by the recipient of the package.

Unfortunately under International Customs Laws we are unable to send wooden, cane and other natural items internationally.

When reordering an item from a return, full postage rates apply to return the item and for the reordered style.

Returns

Fully guaranteed refunds for online purchases

Max is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition with all labels and swing tags still attached within 4 weeks of receipt, and we will replace it or refund the purchase price using the method in which you originally paid. Max does not offer refunds on store purchases.

If you receive a faulty or incorrect garment please contact our Max Customer Care Team by emailing mail@maxshop.com or call us free in New Zealand on 0800 MAXSHOP (0800 629 746). Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund. Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.

How to Return

You can return all items, excluding Outlet styles and swimwear, by post or to a Max store (excluding Outlet stores) within 10 days of receipt of order. The items must be in original condition with all labels and swing tags still attached. Max has the right to refuse returns if the product is not in its original condition or is returned outside the 10 day period. Refunds can only be given to items returned by post. Credit notes will be issued instore and can only be used instore.

Please include a completed returns form and place preprinted sticker on the front of the parcel - if you are within New Zealand do not include postage. Your credit card will be charged $3 for postage once we receive your item.

Address the parcel to:

Max Fashions Ltd

Private Bag 208051

Highbrook 2161

Auckland

Postage charges on returns are not refundable, however, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.

International customers must pay for all postage of returns.

Returning Online Purchases to Store

Please return garment along with completed returns form. Please note if you do not exchange the garment you will receive a credit note which can only be used instore.

Returning and Reordering By Phone

You can place a reorder by phone or on the returns form included with the returned garment. If you call to place a phone reorder prior to sending back a returned item please do not submit a completed reorder form with your return as duplicate orders may occur. To ensure the best possible fulfillment on your reorder we recommend calling to reserve the styles you require as items can sell out while reorders are in the mail. Due to changing stock levels we cannot guarantee stock availability for items ordered on reorder forms.

Important information

Returned items are insured by Max against damage or loss with proof of correct postage.

Max takes no responsibility for items lost in transit while being returned without proof of postage.

If the information above is not followed this may result in delays processing your return. If followed correctly, items will be processed within 10 working days.

If you have any concerns or questions regarding any of these instructions please do not hesitate to call on 0800 MAXSHOP (0800 629 746).