Online Order Delivery

Delivery within 2 working days to most New Zealand destinations for orders with payment received before midday (NZST) on weekdays, excluding public holidays. Rural deliveries can take up to 2 working days longer. Please note, all delivery times are approximate.

Delivery charges

NZD $10 to all destinations in New Zealand. Delivery charges cover packaging, delivery and insurance. For International delivery details and rates please see below.

International Delivery

Any order over $250 Insurance fee applicable.

Zone A: Australia

Zone B: Cook Islands, Fiji, Malaysia, Nuie, Rarotonga, Solomon Islands, Tonga, Vanuatu, Western Samoa

Zone C: Cambodia, Canada, China, Guam, Hong Kong, Indonesia, Japan, Korea, Papua New Guinea, Phillipines, Singapore, South Korea, Tahiti, Thailand, United States of America

Zone D: England, Germany, Greece, Ireland, Scotland, Spain, Sweden, Switzerland, Wales

International Customers Please Note:

We are only able to supply to Zones A to D above. Unfortunately we are unable to ship to other countries.

Any applicable taxes or duty charges are to be paid by the recipient of the package.

Unfortunately under International Customs Laws we are unable to send wooden, cane and other natural items internationally. When reordering an item from a return, full postage rates apply to return the item and for the reordered style.

Returns

Fully guaranteed refunds

Max is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition with all labels and swing tags still attached within 10 days of receipt, and we will replace it or refund the purchase price using the method in which you originally paid.

If you receive a faulty or incorrect garment please contact our Max Customer Care Team by emailing mail@maxshop.com or call us free in New Zealand on 0800 MAXSHOP (0800 629 746). Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund. Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.

How to Return

You can return all items, excluding Outlet styles and swimwear, by post or to a Max store (excluding Outlet stores) within 10 days of receipt of your order. The items must be in original condition with all labels and swing tags still attached. Max has the right to refuse returns if the product is not in its original condition or is returned outside the 10 day period. Refunds can only be given to items returned by post. Credit notes will be issued instore and can only be used instore.

Returning by post

Please include a completed returns form and place preprinted sticker on the front of the parcel and include postage. Alternatively attach stick with no postage and we will deduct postage costs from your account.

Address the parcel to:

Maxshop.com Returns Team
EziBuy International Distribution Centre
Private Bag 11020
Manawatu Mail Centre
Palmerston North 4442

Postage charges on returns are not refundable, however, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.

Returning to store

Please return garment along with completed returns form. Please note if you do not exchange the garment you will receive a credit note which can only be used instore.

Returning and Reordering By Phone

You can place a reorder by phone or on the returns form included with the returned garment. If you call to place a phone reorder prior to sending back a returned item please do not submit a completed reorder form with your return as duplicate orders may occur. To ensure the best possible fulfillment on your reorder we recommend calling to reserve the styles you require as items can sell out while reorders are in the mail.

Important information

Returned items are insured by Max against damage or loss with proof of correct postage.

Max takes no responsibility for items lost in transit while being returned without proof of postage.

If the information above is not followed this may result in delays processing your return. If followed correctly, items will be processed within 10 working days.

If you have any concerns or questions regarding any of these instructions please do not hesitate to call on 0800 MAXSHOP (0800 629 746).