Have a question? Check if it is one of our Frequently Asked Questions below and if not you can either email us on or phone on 0800 maxshop to speak to someone directly.
It’s easy! Simply create an online account and start browsing. When you see something you like just select a size and colour then click “add to bag”. When you’re ready to pay click “proceed to check out” and follow the instruction.
Max accepts Visa, Master Card, Amex and Diners Club International Cards. At this stage online cannot accept Gift Vouchers. We do, however, accept VIP Vouchers.
Email and include your customer number and the style numer, size and colour of the garments you would like to order. They will either phone you and help you place the order or place a phone order for you.
Yes, you can return within 10 days of receipt of order. The items must be in original condition with all labels and swing tags still attached. Please include a completed returns form. Max has the right to refuse refunds if the product is not in its original condition.
If it is 24 hours more than the delivery time listed in the deliveries section online, email and give them your customer and order number.
If you receive a faulty or incorrect garment please contact our Max Customer Care Team by emailing . Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund.
View all delivery charges under our delivery section.
Go to the sign in page and click “Forgotten your password?”.
Simply visit you’re “My Max” section and go to the “My Personal Information” tab.
Visit the Sizing section of the website.
Visit the Careers page on our website
When you spend $150 online or instore you will be invited to join our VIP program. If you make your $150 online you will receive an email invitaion once your order is dispatched and payment is cleared. Instore our staff will sign you up immediately. Visit our VIP page for further information.
Simply visit the Max Foundation website and click “Apply Now”.
Privacy and Spam
You may give us information about yourself, such as your name, address, email address and telephone numbers, when you become a Max Customer or make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you. When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.
We may use the information to process your transactions, administer your account, conduct credit and other checks, or for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise. In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an “unsubscribe” facility. Further, if you do not wish to receive them, you can update your records on our website, call us on 0800maxshop or email us at .
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes. We also disclose your information to our business partners, such as financial services or insurance companies, for them to offer products and services to you. This information may include scrambled credit card details, although these will only be used with your consent for any transactions with them. If you do not wish your information to be disclosed, call us on 0800 maxshop or email us at . In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.
Max take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.
Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.
You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. Once you join Max online you can make changes to your personal information through the My Max section.