Online order delivery
Delivery within 2 working days to most New Zealand destinations for orders with payment received before midday (NZST) on weekdays, excluding public holidays. Rural deliveries can take up to 2 working days longer. Please note, all delivery times are approximate.
FREE on orders $99 and over to all destinations in New Zealand. Orders under $99 have a NZD$7.50 delivery charge. For International delivery details and rates please see below.
Please note: We do not ship to PO Boxes as we require the signature of the recipient.
Zone A: Australia
|Zone B: South Pacific
||Zone C: East Asia & North America
||Zone D: Europe
||Zone E: Rest of the world
||2 - 6 Days
||10 - 15 Days
||10 - 15 Days
||10 - 15 Days
||10 - 15 Days
Any order over $250 Insurance fee applicable.
||Cook Islands, Fiji, Malaysia, Nuie, Rarotonga, Solomon Islands, Tonga, Vanuatu, Western Samoa
||Cambodia, Canada, China, Guam, Hong Kong, Indonesia, Japan, Korea, Papua New Guinea, Phillipines, Singapore, South Korea, Tahiti, Thailand, United States of America
||England, Germany, Greece, Ireland, Scotland, Spain, Sweden, Switzerland, Wales
International Customers Please Note:
Any applicable taxes or duty charges are to be paid by the recipient of the package.
Unfortunately under International Customs Laws we are unable to send wooden, cane and other natural items internationally.
When reordering an item from a return, full postage rates apply to return the item and for the reordered style.
Click & Collect
Click anywhere, collect anytime
Click & Collect allows you the ability to reserve items, ready and wrapped for purchase or set aside for you to try on instore. Simply select Click & Collect as your preferred delivery option during checkout and your items will ready for you in as quick as 3 hours, otherwise it will be 1-2 days if the store needs to order it in. Learn more about the Click & Collect process here.
Fully guaranteed refunds for online purchases
Max is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in original condition with all labels and swing tags still attached within 4 weeks of receipt, and we will replace it or refund the purchase price using the method in which you originally paid. If you order was purchased using a giftcard, the return value will be refunded back to the original giftcard, so please retain the giftcard in order to redeem again. Max does not offer refunds on store purchases.
If you receive a faulty or incorrect garment please contact our Max Customer Care Team by emailing email@example.com or call us free in New Zealand on 0800 MAXSHOP (0800 629 746). Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund. Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.
How to Return
You can return all items, excluding Outlet styles and swimwear, by post or to a Max store (excluding Outlet stores) within 4 weeks of receipt of order. The items must be in original condition with all labels and swing tags still attached. Max has the right to refuse returns if the product is not in its original condition or is returned outside the 4 week period. Refunds can only be given to items returned by post to the online distribution center. Credit notes will be issued for returns instore and can only be used instore.
Please include a completed returns form and place pre-printed sticker on the front of the parcel - if you are within New Zealand do not include postage.
Address the parcel to:
Max Fashions Ltd
Private Bag 208051
All New Zealand orders will include a free-post returns sticker should you require to return your order. Please affix this sticker on the bag you received your original order in. Please include your completed returns form and garments inside the bag. Any other postage charges on returns are not refundable.
International customers must pay for all postage of returns.
Returning Online Purchases to Store
Please return garment along with completed returns form. Please note if you do not exchange the garment you will receive a credit note which can only be used instore.
- Returned items are insured by Max against damage or loss with proof of correct postage.
- Max takes no responsibility for items lost in transit while being returned without proof of postage.
- If the information above is not followed this may result in delays processing your return. If followed correctly, items will be processed within 10 working days.
- If you have any concerns or questions regarding any of these instructions please do not hesitate to call on 0800 MAXSHOP (0800 629 746).