FAQs


Have a question? Check if it is one of our Frequently Asked Questions below and if not you can either email us on mail@maxshop.com or phone on 0800 MAXSHOP to speak to someone directly.


Online Orders

It's easy! Simply browse through our range online, when you see something you like just select a size and colour then click “add to bag”. When you’re ready to pay click “proceed to check out” and follow the instructions.
Max accepts Visa, Master Card, Amex, Q-card and Diners Club International Cards. We also accept Max Giftcards, E-giftcards and VIP rewards.
Our new online Click and Collect service makes it easy to place favorite styles on hold at select Max stores.

Ready to try it? Just follow these simple steps:

  1. Add items to your Shopping Bag then click Checkout. 
  2. Select Click and Collect at the Checkout, and search for your nearest store 
  3. You’ll receive an email confirming your item has been placed on hold and is ready in store waiting for you. 
  4. Once you’re at the store, try on your items if you’d like. Or, if you love them, simply purchase and go! 
Email mail@maxshop.com and include your customer number and the style number, size and colour of the garments you would like to order. They will either phone you and help you place the order or place a phone order for you.

Yes, you can return within 30 days of receipt of order. The items must be in original condition with all labels and swing tags still attached. Please include a completed returns form. Max has the right to refuse refunds if the product is not in its original condition.

If it is 24 hours more than the delivery time listed in the deliveries section online, email mail@maxshop.com and give them your customer and order number.

If you receive a faulty or incorrect garment please contact our Max Customer Care Team by emailing mail@maxshop.com. Please include your details and the style number of the item and we will arrange free return delivery and an exchange or refund.

Shipping to New Zealand:

Shipping is FREE for any New Zealand orders $99 and over being sent to New Zealand addresses.
Deliveries take between 1-3 working days.

Shipping to Australia:

Shipping is $10AUD for any Australian orders .
All deliveries will take 2-6 working days.

International shipping:

Delivery costs vary, please view our Delivery & Returns page for more information.


Click LOGIN at the top of the page, and click" Forgot password?”. This will send a link to your registered email address which will allow you to reset your password.

Simply visit My Max where you can update your personal details, delivery addresses, view order history, VIP status information and your wishlist.

Anyone can join our VIP programme, to sign up online simply click here to Register to become a VIP. Instore our staff will sign you up immediately. Visit our VIP page for further information.

You may give us information about yourself, such as your name, address, email address and telephone numbers, when you become a Max Customer or make a purchase from us. If you do not give this information, we may not be able to provide goods or services to you. When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

We may use the information to process your transactions, administer your account, conduct credit and other checks, or for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly to our customers, and for any other use which you may authorise. In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an “unsubscribe” facility. Further, if you do not wish to receive them, you can update your records on our website, call us on 0800maxshop or email us at mail@maxshop.com.

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes. We also disclose your information to our business partners, such as financial services or insurance companies, for them to offer products and services to you. This information may include scrambled credit card details, although these will only be used with your consent for any transactions with them. If you do not wish your information to be disclosed, call us on 0800 maxshop or email us at mail@maxshop.com. In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.

Yes, the Max website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, [although you may experience a loss of functionality as a result].

Max take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. Once you join Max online you can make changes to your personal information through the My Max section.

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as at 4 September 2014.

Looking after your Max purchases


If you look after your garments correctly you can enjoy and keep your Max garments looking great for longer.

This guide shows you the correct ways to wash and care for your fabrics to avoid any fabric disasters.  We have also included our Returns policy for your reading... just in case!

General Information


  • High heat temperatures are bad for all types of fabrics.
  • Tumble drying and direct light tends to damage the garment.
  • Never experiment with tough stains. Take the garment for professional cleaning.
  • Whiteners are preferable to bleach.
  • Use a natural detergent for delicate fabrics.
  • Use less and dissolve the detergent properly and distribute evenly in order to avoid stains.
  • Never dry coloured items in direct sunlight.
  • Most  clothing with linings should be dry-cleaned. But make sure you read the care label as some garments with linings can be handwashed or delicate machine washed.

Returns Policy


Max will happily offer an exchange, or full refund within 30 days of receipt of goods. Note that if you buy from Maxshop.com you can return your garment to any Max retail stores in New Zealand.

We guarantee the quality of our garments 100% and will ensure our obligations are met if a problem does occur.

Wash

  • Always have the clothes aired and dried before washing
  • Empty pockets, unfasten the buttons and lift the collar before washing.
  • Do not overload the washing machine.
  • Do not wash at a very hot temperature.
  • Hand Wash
  • For dark coloured garments, the colours may bleed after the first few washes, therefore the garment should be washed alone.
  • Always use cold water and do not leave garments soaking for a long time.
  • Allow soap or detergent to totally dissolve before adding the garment.
  • Do not rub – gently squeeze.
  • Rinse thoroughly.
Drying

  • Lay flat heavy garments so they do not lose their shape.
  • Do not expose your garments to direct sunlight or heavy winds, especially if they are coloured.
  • If drying indoors, make sure the area is well ventilated.
  • Knitwear should be wrapped with a towel, and laid on a flat surface, away from sun and heat.
  • Some garments tend to lose their shape in the wash.
  • Re-shape while damp and lay flat to dry.

Ironing
  • Follow ironing instructions on the care label.
  • Iron at a low temperature.
  • Garments should be dry when ironing.
  • For delicate garments, use a pressing cloth on reverse when ironing.

Fabric Care

Max wash tests each garment before individual garment care instructions are determined so always read the care instructions on the individual garments before washing.

Here are the general guidelines on specific fabrics:

Wool
Will shrink if washed at a hot temperature and it can lose shape if hung to dry.

Advantages Good thermal material and great absorbent power.
Disadvantages Fabric will pill with use – but stops after a period of time.

Silk
Most silk garments are best dry cleaned but please read the care labels as some silks are able to be handwashed as follows.
  • Use mild soap to handwash and rinse well.
  • Do not soak or bleach garment.
  • Dry flat in shade
  • Do not tumble dry
  • Always use a cool iron with a  pressing cloth on reverse if required.
  • Max does offer some machine washable silk items and this will be stated on the garment.

Please note if ordering silk online as our items are delivered in plastic, static can build up. Please following our anti-static guide if you have a problem with static on your silk garments.

Cotton
Will shrink if washed in warm – hot water, but can be ironed at a hot temperature. If garment is coloured, it must be washed alone the first time.

Advantages Fresh and flexible material. High resistance to rubbing.
Disadvantages Fades easily and tends to crease.

Linen
Must always be hand washed, do not spin dry or tumble dry. Do not wash at a warm – hot water, but can be ironed at a hot temperature.

Advantages Fresh smooth material.
Disadvantages Creases easily and fades with washing.

Acetate, Rayon and Viscose
In order to increase the longevity of the garment, handwash in coldwater with mild soap, Garment must not be tumble-dried.

Advantages Silky smooth material that doesn't fade.
Disadvantages Flammable and prone to static electricity.
Viscose: Prone to shrinking when washed and hung out to dry but will go back to original shape and length once pressed on low heat.

Polyester, Nylon etc
Sensitive to heat. Must be washed in cool water and ironed with no steam at a low temperature.

Advantages Very resistant. Very few creases. Does not fade.
Disadvantages Highly flammable and prone to static electricity.

Tips for avoiding static cling
  • Make sure your body is well moisturised before wearing garments that can be prone to static.
  • Apply talcum powder to your body after moisturising.
  • Use an antistatic sheet that is used in tumble dryers and rub this on the underside of the garment.
  • Use an antistatic spray.
  • Get a spritzer bottle and spray water lightly to the garment.
  • Wear an anti-static slip under your garment.