You are welcome to return any unwanted full price items within 10 days from the date of purchase, with tags attached and original receipt for a store credit or exchange.
Credit Notes will sit on your VIP account for 12 months.
Store Credits are different from Gift Cards and can only be redeemed at one of our Max stores. Unfortunately, this means that they are unable to be used online.
You will not be able to see your credit note on you online VIP account, this is only available on you in store account.
If you do not live near a Max store, you are unfortunately unable to use your store credit online. However, you are able your credit note as a payment option when purchasing an item over the phone with one of our stores.
Max does not offer refunds for in store purchases.
To use your physical or E-gift card as payment, you will need to signed in to your My Max account and enter your delivery details.
Once your proceed to the secure payment page, you will be able to choose you payment method.
Click pay with Gift card, enter the gift card number (excluding any spaces) and proceed to payment.
Afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply shop with Max and choose Afterpay as your payment method at checkout. First-time Afterpay customers provide payment details as usual, returning customers simply log in to make their purchase.

After you check out, the goods will be shipped to you by Max. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight.

For more information on Afterpay please read here.

Find out more about Afterpay here -

Laybuy lets you pay for your order over 6 weekly payments. There’s no interest or added fees. Payment will be automatically taken from your debit or credit card in six equal payments each week, while you receive your order as if you’d purchased it today. No waiting around before you can get your hands on your wardrobe!

Laybuy is available online and instore.

Online Laybuy orders are not refundable instore, all orders must be returned to DC for processing.

For more information on Laybuy please read here.