Issued by Max Fashions Ltd

This Terms and Conditions document governs the use of Maxshop.com Online Services (the Service) including shopping and participation in promotions run by Maxshop.com. You can access this Agreement at any time from the bottom of any page of the site.

Shopping Terms & Conditions

Purchasing from Maxshop.com

Maxshop.com shopping gives customers convenient, quick, easy and secure shopping.

Products displayed on the site shopping areas can be purchased using secure online Mastercard, Visa, Diners Club and American Express transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfillment. The name that will appear on your statement will be Max Fashions Ltd.

You will be asked to register as a Max Customer. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you checkout.


All prices in the shopping areas are in New Zealand dollars (NZ$). All prices are correct at time of publication, however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.


We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.

DPS is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. DPS is also certified AIS compliant.

Contact Details

If you have any queries regarding shopping online on Maxshop.com, please email mail@Maxshop.com or call 0800 MAXSHOP

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice are free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to the Maxshop.com servers by HTTP requests using a web browser, you may not attempt to gain access to Maxshop.com servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, Maxshop and/or the Service.


Maxshop is a trademark of Max Fashions Limited. The copyright and other intellectual property rights in the material contained in the Service are protected by Max Fashions Limited.


Maxshop.com will over time provide content and information which children may find interesting and may wish to access. However, no one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.


This Service provides general information about Max Fashions Limited and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Maxshop.com, its subsidiaries and the services and products they offer. Maxshop.com reserves the right to change, delete or move any of the material on the Service at any time without notice.

Maxshop.com and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.

Policy Changes

Any changes to this policy will be posted here.


All giftcards (E-giftcard & Physical Giftcards) are valid for 12 months from issue date (for e-giftcards this is the date that the email is received on).

Max VIP Loyalty Programme Terms & Conditions

 Max VIP

  • Anyone who visits a Max store or signs up online can join the Max VIP Programme.
  • Points can be earned through purchases instore and online ($1 = 1 point)
  • Rewards are valid for 12 months from issue date
  • VIP rewards cannot be used by another customer
  • VIP rewards are redeemable for goods at any Max store and online at www.maxshop.com
  • Rewards cannot be used as a deposit or payment method on any Max Laybys
  • Rewards cannot be used in conjunction with some store offers or promotions
  • Rewards cannot be used to purchase max gift vouchers or gift cards
  • If a VIP account has no purchases loaded within any given year (Jul 1st – Jun 30th) Max reserves the right to remove customer from the VIP database. Customer’s VIP status can be renewed upon next purchase.
  • VIP’s must identify themselves as a VIP when making a purchase. Points cannot be added to your account at a later date.
  • Earned points will be deducted from your VIP account for products returned
  • Points return to zero annually June 30th
  • Max reserves the right to alter the VIP rewards program as they see necessary

Max VIP Gold 

  • All standard VIP T’s & C’s apply except points will not return to zero annually June 30th
  • VIP’s can reach VIP Gold status by accumulating 2000 or more points within a year (Jul 1st – Jun 30th). They will then maintain their VIP Gold status for the following year (Jul 1st – Jun 30th).
  • If a VIP Gold member does not accumulate 2000 or more points within any year (Jul 1st – Jun 30th) their Gold status will not be carried over into the following year
  • Only VIP Gold customers who have provided Max with their full DOB will qualify for a birthday bonus
  • Max reserves the right to alter the VIP Gold rewards program as they see necessary

Click & Collect

We do our best to make sure the items you ordered will be available in the specified timeframe, however we cannot guarantee that the items you ordered will always be available. On this unfortunate and rare occasion, a store representative will phone you to let you know.

Click and Collect Orders will be reserved for 2 business days from the time you receive a confirmation email, text message or phone call saying that your order ready in store. If you do not arrive within 2 business days, the items you ordered may no longer be reserved for you.